ad77's Privacy Policy
A complete and transparent explanation of how ad77 collects, uses, stores, and protects your personal information.
ad77 places the highest priority on the privacy and data protection of all its users. This Privacy Policy ("Policy") describes what information we collect while you use the ad77 platform, how we use it, and what your rights are. Please read this Policy carefully. Continued use of the platform will be considered as your agreement to the terms of this Policy.
Information Collection
We collect certain information when you register or log in to the ad77 platform and at various stages of using our services. This information is divided into two main categories:
1.1 Information You Provide Directly
When you consciously provide information to us, we may collect the following:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Payment information (bKash, Nagad, Rocket, Upay or bank account number)
- National ID card or passport details (for identity verification where applicable)
- Your personal preferences, settings, and contact information
1.2 Automatically Collected Information
When you use the ad77 platform, certain information is automatically generated and stored for technical reasons:
- IP address and device type
- Browser type and version
- Time and date of access to the platform
- Cookie and session-related information
- Gaming activity and transaction history
Important Note: ad77 never collects unnecessary or excessive information. We only collect information that is required to provide services, ensure security, and meet legal obligations.
Purpose of Using Information
ad77 uses collected information only for the specific purposes listed below. Information is not used for any other purpose.
2.1 Service Operation and Improvement
- Creating and managing your account
- Processing transactions — including deposits and withdrawals
- Personalizing your gaming experience
- Monitoring and improving platform performance
- Identifying and resolving technical issues
2.2 Security and Compliance
- Preventing fraud and unauthorized access
- Verifying user identity (KYC process)
- Enforcing responsible gaming policies
- Ensuring the legitimacy of financial transactions
2.3 Communication and Support
- Responding to support requests
- Sending important account-related notifications
- Providing information about transactions and bonuses
Cookies and Tracking Technologies
ad77 uses cookies and similar technologies to operate the platform correctly and to improve your browsing experience. Cookies are small text files stored on your device.
3.1 Types of Cookies
- Essential Cookies: Necessary for the platform to operate — login sessions, security verification.
- Functional Cookies: Remember your preferences and settings so you do not have to set them again each time.
- Analytical Cookies: Generate statistics to understand how the platform is used — no personally identifiable information is collected.
Cookies can be disabled from your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.
Information Sharing and Disclosure
ad77 does not sell your personal information to third parties. However, in certain situations it may be necessary to share information to maintain service quality or for legal reasons.
4.1 Service Provider Partners
We work with trusted technology and payment service providers — such as bKash, Nagad, Rocket, Upay, and banking partners. They only receive the information necessary to complete transactions. Our agreements with these partners include strict confidentiality terms.
4.2 Legal Obligations
It may be necessary to disclose information to authorities in the following circumstances:
- To comply with a court order or valid legal directive
- To assist in the investigation of a crime or fraud
- To protect the rights and safety of ad77 or its users
Our Commitment: ad77 does not sell, rent, or exchange your personal information with third parties for marketing, advertising, or any other commercial purpose.
Data Security Measures
ad77 follows industry-standard technologies and practices to ensure the security of your information. The key elements of our security framework are:
- SSL Encryption: All data transfers are secured through 256-bit SSL (Secure Sockets Layer) encryption.
- Limited Access Policy: Only authorized personnel may access user information, and only for specific required purposes.
- Regular Security Audits: Security audits are conducted regularly to identify vulnerabilities in the platform.
- Data Retention Policy: No information is retained beyond what is necessary.
- Password Hashing: Passwords are never stored in plain text — strong encryption algorithms are used.
However, complete security cannot be guaranteed for data transmitted over the internet. You can also contribute to security by keeping your account password confidential and promptly notifying ad77 if you notice any suspicious activity.
Data Retention Period
How long ad77 retains your information depends on the type of information and the purpose for which it was collected:
- Account Information: Retained while the account is active and for a specified period after closure in accordance with legal requirements.
- Financial Transaction Data: Retained for the period required under financial regulations.
- Communication Records: Support-related communications are retained for a specified period to ensure service quality.
- Technical Logs: Retained for a short period for security monitoring and troubleshooting.
Once the required retention period ends, information is securely deleted or anonymized so that no individual can be identified from it.
Your Rights
ad77 believes every user should have full control over their own information. To that end, we ensure the following rights:
7.1 Right of Access
You can find out at any time what information we hold about you. To do so, please contact our support team.
7.2 Right to Rectification
If any of your information is incorrect or incomplete, you have the right to have it corrected. This can be done through your account settings or by contacting support.
7.3 Right to Request Deletion
In certain circumstances — such as after closing your account — you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.
7.4 Right to Object to Processing
For marketing or promotional communications, you may withdraw your consent at any time. Communications necessary for the operation of the service will continue.
To exercise these rights or if you have any questions, please contact our support team. ad77 always respects user rights and is committed to responding appropriately to any request.
Protection of Minors
ad77 is for users aged 21 and above only. We do not knowingly collect any information from minors.
An age verification process is followed at the time of registration. If for any reason information from a minor has reached us, it will be deleted as soon as we become aware and the associated account will be closed.
If you believe that a minor has opened an account on ad77, please notify our support team immediately.
Third-Party Links and Services
The ad77 platform may have connections to third-party payment gateways and other services. These third parties have their own privacy policies, and the processing of your information through them is governed by their own policies.
ad77 is not responsible for the data protection practices of third parties. We therefore advise you to read their privacy policies before using these services.
Policy Changes
ad77 may update this Privacy Policy from time to time — when new services are introduced, when legal changes occur, or for other reasonable reasons.
For any significant changes, we will notify you via the email registered to your account or through the platform. The effective date of the updated policy will be shown at the top of the page.
Continued use of the platform after changes will be considered as your agreement to the updated policy. We recommend that you visit this page regularly.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. ad77's support team is available 24 hours a day, 7 days a week to assist in both Bengali and English.
Privacy-Related Contact
Contact us directly for any data protection matter.
Live Chat: 24/7 support (Bengali and English)
[email protected]We will get back to you as soon as possible and make every effort to resolve your concerns. ad77 believes that transparency and trust are the foundation of a lasting relationship.